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Shipping Info - StySteps

We place great emphasis on ensuring items are delivered to customers as quickly as possible. You will receive your order within 7-21 working days from the date of ordering.

Once your order is authorized and verified, we will send you a confirmation email or message. We start preparing your order immediately after verification. It is difficult for us to change or cancel your order within this time frame, however, we will do our best to support your request.

We usually take 1-2 working days to process your order, if customized items will take an additional 1-2 working days. Please note that this does not include holidays and weekends.

StySteps warehouses are mainly located in China, therefore, for international shipping, we offer two shipping methods:

Free standard shipping (delivery time is approximately 10-15 days)

Express shipping (delivery time is about 5-8 days)

For more information about faster express delivery, please contact our customer service staff for more details, contact us today: info@stysteps.com
*Shipping times are estimated, starting from the ship date, not the order date, and may take longer than the expected date due to invalid addresses, customs clearance procedures or other reasons.

* Please submit your ticket within 6 months of shipment, if the package does not arrive in time, our representative will get back to you within 24 hours. Please note that late requests may not be accepted.

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